Customer loyalty is an important topic among marketers these days. You work hard to gain your customers. Now you need to keep them. Here are five principles of customer loyalty you need to know. 1. Know your customers. This means tying together all the data you have on your customers to get one holistic perspective.…
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We are bombarded with electronic media. Cellphones. iPads. Kindles. Nooks. Facebook. Video streaming. Where does print fit? Right square in the middle. To be effective, marketing needs to be multi-channel. From a consumer perspective, there isn’t print and online media. There is just marketing. As succinctly stated by Lazar Dzamic of Kitcatt Nohr Digitas, a…
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With consumers squarely in charge of product research long before they ever contact your company, content marketing is more important than ever. One of the most important forms of content marketing is the customer newsletter—and more and more are moving to personalized editorial. What happens to results if you switch from a general-education newsletter to…
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Want to boost the results of your next marketing campaign? Give customers a choice in how to respond. You might be thinking, “What do you mean? We provide a phone number or website address. Isn’t that enough?” Not necessarily. Customers have different personalities, different lifestyles, and different preferences. The easier you can make it for…
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Quick! Define commercial printer. “What? You mean the guy who prints my stuff?” If that was your answer, maybe it’s time you took another look. At one time, the printer was the guy with ink under his nails. He wasn’t the idea man. He was the guy who ran the press. He knew paper. He…
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Our storefront solution offers our clients a different way to manage their marketing collateral and digital assets. Through a branded browser-based web portal, our customers can monitor the effectiveness of their marketing material, order print-on-demand material and fulfill orders through a real-time inventory system. Some of the many things our Storefront Solution can perform for…
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BPI Media Group offers a special feature on our digital press that can make any printed piece have a 3-D effect. Our Kodak NexPress can give texture to your product to make your direct mail piece, tradeshow handouts or the cover a book jump out from the competition’s material. By simply building a texture with…
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When we think about color in print marketing and direct mail, we think about stunning images and eye-catching graphics. But color packs a punch in letters, product brochures, and other text-heavy documents, too. What makes color so powerful? Here are just a few of the benefits that color provides: Increases recall dramatically. Studies show that…
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One of the best uses of your marketing dollars is to protect your existing customer base. You’ve worked hard to earn their loyalty. Now you want to keep it. Consider the benefits of utilizing customer surveys. Let’s look at an example: A regional grocery store chain was experiencing increased competition from a large national chain…
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When you think about evaluating the success of a 1:1 printing campaign, how long a window do you use to determine the dollars it generated? Do you cut it off after a week? A month? Several months? What about the lifetime of the customer? Lifetime customer value (LCV) is an overlooked metric that needs to…
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